We offer a comprehensive range of logistics services including air freight, sea freight, road transport, warehousing, precious cargo handling, aviation security, aircraft charter, and customs brokerage.
Yes, we provide international logistics solutions, connecting businesses and individuals across the globe.
We have over 10 years of experience in the logistics industry, providing reliable and efficient services to our clients.
You can book a shipment by contacting our customer service team via phone, email, or through our online booking system on our website.
We handle a wide range of goods, from general cargo to specialized items like precious minerals. However, there are restrictions on certain hazardous materials. Please contact us for specific inquiries.
We offer specialized handling for fragile and valuable items, including custom packaging, extra security measures, and insurance options. Our team is trained to handle high-value and delicate cargo with utmost care.
FCL (Full Container Load) means you're shipping enough goods to fill an entire container. LCL (Less than Container Load) is used when your shipment doesn't fill a full container and is consolidated with other shipments.
You can track your shipment in real-time using the tracking number provided to you. Simply enter this number on our website's tracking page for up-to-date information on your shipment's status and location.
Our tracking system provides real-time updates on your shipment's current location, estimated delivery time, and status (e.g., in transit, cleared customs, out for delivery).
We strive for high accuracy in our estimated delivery times. However, factors like weather conditions, customs clearance, and unforeseen events can sometimes affect delivery schedules.
Yes, our customs brokerage service handles all aspects of customs clearance, including documentation, duty and tax calculations, and compliance with international trade regulations.
Typically, you'll need a commercial invoice, packing list, and certificate of origin. Depending on the nature of your goods and destination, additional documents may be required. Our team can guide you through the process.
We can calculate applicable duties and taxes for your shipment. These can either be paid upfront or charged to the recipient upon delivery, depending on the agreed terms of sale.
For valuable cargo, we implement enhanced security protocols including secure storage facilities, specialized handling procedures, discreet packaging, and in some cases, armed escorts. We also offer comprehensive insurance options.
Yes, we offer temperature-controlled storage and transportation solutions for goods that require specific temperature ranges, such as pharmaceuticals or perishable items.
We offer access to a wide range of aircraft for charter, from small jets for executive travel to large cargo planes for bulk freight. The specific aircraft available depends on your needs and the nature of your cargo.
Shipping costs are calculated based on factors such as the type of service (air, sea, or road), distance, weight and dimensions of the cargo, and any special handling requirements. Contact us for a detailed quote.
We accept various payment methods including credit cards, bank transfers, and in some cases, payment on delivery. Please check with our customer service for available options in your region.
Yes, we offer cargo insurance to protect your goods against loss or damage during transit. We recommend discussing insurance options with our team when booking your shipment.
Our customer support team is available via email, phone, and live chat on our website. You can find our contact details on the 'Contact Us' page.
In the rare event of loss or damage, we have a clear claims process. It's important to inspect your goods upon delivery and report any issues immediately. Our team will guide you through the claims process if needed.
We strive for 100% customer satisfaction. If you're not satisfied with our service, please contact our customer support team, and we'll do our best to resolve any issues promptly.
Sublime Express Logistics is committed to reducing our environmental impact. We implement fuel-efficient practices, optimize routes to reduce emissions, and are continually exploring ways to make our operations more sustainable.